11/25/2023 0 Comments Doordash merchantHow else can I get DoorDash Merchant Support? OPTION 1 for US restaurants: Work with your Merchant Experience Partner (MXP) You can then choose if you’d like to call Support or chat with Support. If you’d like to reopen a previous conversation, you can do so by tapping one of the Recent Messages.įor any issues with in-progress orders, tap Live Delivery. To start a new request, tap General Support and then select the nature of your question in the next screen. If you have access to multiple stores, be sure to select the right store from the dropdown. ![]() How do I submit a Support case through the Business Manager App?įind the Support icon on the bottom navigation. If you are calling during peak meal hours, we suggest contacting Support via email or the Merchant Portal, or you can contact your Merchant Experience Partner if you have a non-urgent/live issue. Keep in mind that call wait times can be long. You will then be prompted to choose a number based on your issue:Ĭlearly provide key issue information such as: ![]() Store Management: Questions related to using the Merchant Portal and making menu updates, or issues surrounding Tablet, Printer and Point of Sale (POS)ģ. General Account Issues: Issues related to managing your account such as store status or reactivation requests Live Order Dasher issues: Questions or concerns related to Dashers on live orders, such as food not being delivered or Dasher behaviour Live Orders: Questions or concerns related to fulfilling live orders, such as making status updates, modifying/cancelling a live order or reporting an item as unavailable In this course, you’ll learn:īy following these guidelines, DoorDash can help you resolve any issue you may have. Get answers to your pressing questions and issues through DoorDash Merchant Support. If you have any concern, please contact DoorDash at the number listed below. As a best practice, never give out login information or any banking / sensitive information to anyone over the phone or email we will never ask you to login into a non-DoorDash domain. The main perk is that they offer exclusive DoorDash promos, coupons, and free delivery deals in the app, so it's recommended to keep your push notifications on.What you’ll learn Why is this important? What can Support help me with? How can I contact support? How else can I get DoorDash Merchant Support?įRAUD WARNING: There are some fraudsters impersonating food delivery customer service, asking for information to send you a tablet or to update your bank account information. The free app allows you to order comfort foods, find unique places to try, track orders, and manage payments. The DoorDash app makes staying in the loop with new restaurants and deals easy. There is no limit to how many friends you can refer, so invite more to save on your next order! Save with The Doordash App Once they've placed their first order, you'll get $5 credits added to your account. With the DoorDash referral program, you can invite your friends and family using your exclusive referral link. The perks include free delivery on orders over $12, lower service fees, and a 5% rewards credit on pick-up orders. The regular cost of DashPass is $9.99 per month, but students can get it for $4.99 per month or $48 annually. ![]() Students can save on a DashPass membership at DoorDash. Typically, this service costs $9.99 per month or $96 per year if paid yearly. DashPass also includes exclusive offers and items not found anywhere else. This trial will allow you to experience orders with $0 delivery fees and lower service fees on orders over a certain minimum amount. You can get a free 30-day trial of DashPass at DoorDash. ![]() These can include coupons for specific restaurants, discounts on your first delivery, or free items with your order. Sign in to your account, and on the promo page, you will see a list of all available offers for DoorDash in your area. Doordash Savings Tips Check Out the Promotions Page
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